Not resolved
1.8
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Staff
Website
0 comments

Update by user Apr 01, 2016

Calling customer service is very frustrating.Your call will get transferred to different department and holding time is very long.

Expect approximately about an hour to get your answers.

If it is an issue with refund, from my experience it will take 3 days on the phone.Awful.

Original review posted by user Mar 31, 2016

I am writing this review so that people can avoid experiences like I had.

First of all, One travel has one of the worst customer service.The airline has changed my flight so I was eligible for the refund. I tried to cancel the flight and get a refund. I made numerous phone calls but customer service representatives say different things each time. Good luck when you buy a ticket. If there's any adjustment (not even from you), you won't get a help... Travel agents don't understand what your needs are and their policy is unfair for the customer.

Second of all I never have felt so terrible after I talked to the customer service in my life. And one of supervisor threatened me if I want my money back or not.. and told me to stop complaining. I hope they are joking... I spent $2000 for this trip to Korea. Of course I don't want to loose my money.

If it is possible, avoid this website!

yeasol89 wrote the review because of order processing issue at Onetravel. Reviewer claimed that he or she lost $1000 and wants Onetravel to issue a full refund.

The most disappointing in user's experience was no remorse for bad service, price fraud, should be more understandig and poor customer service. Author liked the most cheap price. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Onetravel and onetravel flight booking for you to read. This information may help you with your purchase decision.

Had an Experience with Onetravel?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Onetravel - Terrible Service Onetravel "We requested a cancellation of one of our tickets in April. Because it was not cancelled within 24 hours, we would only receive about $200 from the refund for a..." Read more Forget Your Travel Agent - Dream Resorts Available Through BookVIP Bookvip "I'm Jamila and this is Michael and we're at a dream Tulum resort here in Mexico and it is so beautiful! Do it at least one time please do it..." Read more Onetravel - Advertised prices not honored Onetravel "On this date, 03/23/2015, I selected website: http://flights-results.liligo.com/air/SearchFlights.jsp. There was/is an advertisement for "onetravel.com (4.5 stars) $434 DAL to BIL RoundTrip, Dallas to Billings Cheap Flights. Book..." Read more Onetravel - Unauthorized charge Onetravel "Today i purchased a roundtrip ticket out of the country. The total charge said 505.40 when i clicked booked it and confirmed, my flight was confirmed for 934.40. This is..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more