I always book the flight with reputed travel websites but my wife found this onetravel site offering lowerest cost tickets. I was happy that I was able to get the best possible
price for the ticket to India. My itinerary was as given below:
Chicago - Vienna (Austria) - New Delhi (India) - Austrian Airline
New Delhi - Frankfurt(Germany) - Dusseldof (Germany) - New Delhi(India) - Lufthansa
While everything went fine and my travel from US to India was uneventful.
The problem came when I went to airport for catching my return flight. At the checkin counter I got a shock as airline was not allowing me to fly as they informed me that
I need an intransit visa. As I live in Indianapolis I had made further travel plan from Chicago to Indianapolis like booking the hotel and car based on this return date.
Now I contacted onetravel and they were not ready to take any responsibility for not informing about this visa requirement at the time I was booking my flight. First I would not
expect to see any itinerary that involves a visa when my intention is not visit that country. If at all that was shown, I expect them to show clearly on the details of the flight that it would need a visa. Apart from the mental trauma that I gone through I suffered financially - I had to pay full cost of return ticket ranging in $800 and also I lost money in my hotel/taxi bookings.
I am sad to see the irresponsibleness of the company.
Product or Service Mentioned: Onetravel Flight Booking.
Monetary Loss: $1200.