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1.6

My wife booked a flight for her sick parents to come and stay with us in the US and seek medical attention while in our home, instead going directly to the airline, she decided to use one travel, to book their flight, once the tickets were bought and the flight confirmation was set, we were just waiting for the date of the flight, but, a month before the flight, we found out on the media, that the airline my wife's parents were supposed to travel to the US, was cancelling all the flights to the US and were advising travelers to get a refund from were they booked their flights, we immediately called one travel, and they did not have this information(or pretended they didn't have it) and assured us that the flight was still on schedule and that my parents in law would flight to the US as scheduled, we kept calling them and always the same answer, until a week before their flight, the acknowledged there was an issue with the airline and instead of taking care of it, they wanted us to call the airline and file a complaint, I hired a lawyer and after his advice, I called them and they agreed to pay us and sent us an email receipt in regards of our conversation over the phone, that the amount would be credited back from 10-14 days.

My wife was busy with her parents taking them to doctor's appointments and me working extra hours to pay bills, time went by and on February 20, 2018 they sent us a different email stating that we should get the refund ourselves directly from the airline offices in the city of Doral (Miami area), after doing some research came to find out that the airline offices in the US have been closed since February 05, 2018.

Thanks to my lawyer, now I know that this malicious behavior can be punished, for creating so much pain and suffering making us waste our valuable time.

I am giving it a second try, if not answer I'll file a law suit after submitting a formal complaint to the FTC and the FSA, hopefully, this will teach them not to CHEAT customers in the future or just take them out of business for good.

Reason of review: Poor customer service.

Monetary Loss: $1028.

Preferred solution: Full refund.

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