OneTravel Reviews and Complaints | onetravel.com @ Pissed Consumer

Most helpful review

New Reviewer

Jul 15, 2022 Ronald F Rst

In concern of hotel partial refund.

1.0

Update by user Jul 15, 2022

No response from One Travel as of yet

Original review posted by user Jul 15, 2022

I booked a bundle with flight and hotel through one travel. #7635**** The flight was perfect. However, when I arrived to the hotel I booked. It wasnt the same hotel name, neither the hotel by appearance. I booked Days Inn, One...

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#3764023

Cons

Lose time and money

Loss

$238

Preferred solution

Full refund

Aug 13, 2022 PissedConsumer3849408 of Burnaby, Canada

I still have issues

I have need to change my flight to air Canada And I have called you from from your regular number and my phone provider is charging me more then 200$I called you fro the regular number because the fee calls didn't work from Canada and I had 24 hourr

User's recommendation: No one helps me yet.

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#3849408

Location

Burnaby, British Columbia

Pros

No help

New Reviewer

Aug 10, 2022 Steven J Qav

Flight change

One travel sent me a message 4 days ago about a flight change with Nam Air in Indonesia. I accepted the new change because nobody offered me another flight. 4 days has gone by and no reply, no return email. Is everyone at One Travel on holiday or just incompetent. I am pissed.

User's recommendation: Book elsewhere or airline direct.

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#3841721

Location

Denpasar, Bali

Service

Cheapoair Flight Booking

Cons

Lack of professionalism

Preferred solution

Deliver product or service ordered

New Reviewer

Aug 05, 2022 JonahNardu T

Cancel Return Flight to BKk from Koh Samui

3.8

I have accidentally book a return flight to Bangkok from Koh Samui on 16 August 2022. Flight number is 3IYX4V reference 7678****. Bangkok Airways Flight 144 ETD 02:45pm. I tried to see if I could cancel it but it appesrs to be tied with the going flight and I didn't...

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#3824907

Pros

Easy to book

Cons

Hard to get a refund

Loss

$281

Preferred solution

Price reduction

New Reviewer

Jul 30, 2022 Lauren J Sql

Car Rental Enquiry

Hi, I want to book a car for part of our trip in Mexico. Flights have been booked with you Booking #7631**** I prefer to get quotes that allow for addition of full insurance protection, not just for the car rental. How do I do this using the OneTravel.com website. Also on average what percentage of the car rental cost does full cover insurance cost? I appreciate your fast response. Kind Regards Lauren James

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#3807906

Location

Athens, Attica

New Reviewer

Jul 16, 2022 Siniva L

Rebook my flight

Rebook flight as my sister changer her flight to The states thats why I wanted to call to Change mine. Thank you kindly

User's recommendation: Reccomend.

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#3767652

Location

Auckland, Auckland

Preferred solution

Rebook a flight

Jul 16, 2022 PissedConsumer3765299 of Medina, Saudi Arabia

Loss baggage

3.1

I contacted them about my lost baggage but I understand that is not in their control about luggage and they give me the blue ribbon company but because I dont reported to within 24 hrs of my loss baggage thats why they said I cant avail their service thats why Im disappointed.

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#3765299

Location

Medina, Medina Region

Jul 14, 2022 PissedConsumer3761229 of Canberra, Australia

Cancel ticket

1.0

They don't even care I'm trying to contact but no response. I'm trying all day and hold online one hour but no one even answer. I don't know there numbers are showing wrong number

User's recommendation: Please connect to your customers.

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#3761229

Location

Canberra, Australian Capital Territory

Jul 11, 2022 PissedConsumer3750476 of Humble, TX

Had covid question about travel. Told Houston to Manchester on Singapore Airlines needed rapid covid test. $200, not needed. Inquiry to return, never heard back.

2.6

Never heard back. Flight ( I was on it) come and gone. I tried to find out if I needed a Covid test, but did not get an answer.

User's recommendation: Check all travel details.

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#3750476

Location

Humble, Texas

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New Reviewer

Jul 08, 2022 bill w Mad

Not happy

i booked a flight from Terrace bc to Victoria BC return and did NOT realize that the cost would be in US funds.I thought the cost would be $476.99 cdn and found out today(july 8th)that it is $678.28.I am requesting the return of my money

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#3743746

Loss

$201

Preferred solution

Price reduction

New Reviewer

Jul 07, 2022 Lauren J Sql

Needed clarity on Baggage Allowance

3.7

Original review updated by user Jul 07, 2022

Baggage Allowance for a flight I had booked wasnt clear in the documentation I go sent, and it was an important issue for us. I had trouble getting a response to my query on this. However when they did get back to me and all is well. I then booked an additional flight and the service was great on that one.

User's recommendation: If you have a query use email, not the chat. The chat is too automated and frustrating.Other than this glitch i am very pleased so far with OneTravel.

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#3738577

Pros

Convenient
Competitive pricing

Cons

Slow on email response sometimes
Chat bot frustrating to use

New Reviewer

Jul 02, 2022 Ronit R Pwk

Air Canada changed my flight for layover 10 hours and I can't agree with this change!!!

I got an email from air Canada that they changed my flight 10 hours layover in Toronto and I cant make it

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#3724454

Location

Vancouver, British Columbia

Cons

Not sure

Preferred solution

Let the company propose a solution

New Reviewer

Jun 26, 2022 ALI D Lvs

Seeking help to correct my booking mistake

1.8

1)- I wanted to book 4 tickets A,B,C,D BAH-BEY :A & B on one date, C & D in another date, by oversight I booked A & C on 1st date. 2)- I contacted the company to assist in correction, received reply that name cannot be changed, you have to cancel and book again. 3)- I went to an office in Bahrain they said Just change the date of C and book for B instead, then book for D on same date as new date of C. 4)- It is done, every thing was easy and successful. Thank you

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#3706530

Location

Manama, Manama

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New Reviewer

Jun 25, 2022 Amee R

Charges

1.0

Worst company to deal with! Charges not explained Charging un authenticated No toll free number and veey bad website too

User's recommendation: I am not going to recommend it to anyone.

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#3705723

Loss

$200

Preferred solution

Full refund

New Reviewer

Jun 22, 2022 Yuliana L Ucx

Motivo de un cobro extra

Mi número de booking es 7636**** . Quisiera saber porque además del costo del pasaje , en el día de hoy hacen una extracción de un costo de una visa, si mi viaje es a República Dominicana y he viajado otras veces y no se necesita visa. Gracias

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#3696912

Location

Lake Worth, Florida

New Reviewer

Jun 22, 2022 Theresa V Qer

Refund

1.2

I would like a refund I just went on your site to see what you had to offer & was charged $86.00. I would like my tefund

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#3696790

Location

San Antonio, Texas

Pros

This company and responsible

Cons

Scam on price changes

Loss

$86

Preferred solution

Full refund

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Price Affordability	2/5
Number of Destinations	2/5
Value for money	2/5
Discounts and Special Offers	2/5
Product or Service Quality	2/5

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"Cancel Return Flight to BKk from Koh Samui"

"In concern of hotel partial refund."