OneTravel Reviews and Complaints
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2
Issues
resolved
265
Total
reviews
$230K
Claimed
losses
$2.1K
Avg
loss
15.2K
Page
views
What was your experience with OneTravel?
Customers don't like
- Terrible customer service
- Scam data on website
- Difficulty getting refund
Customers like
- This company and responsible
- Low price
- Last representative i spoke to
When I booked online I put my credit card exp number backwards without realizing it. so they call me back within 20 min of placing my order online. They asked me to give them all my information over again and by the end of the call I was till getting the same deal with...
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OneTravel - Good experience
Had to rebook the flight to come home earlier
Extremely sketchy company. Hidden $75 fee not clearly stated on the website when all major online travel sites allow FREE 24 hour cancellation as do all travel agencies. Absolutely will never use One Travel again. They use fraudulent practices and make cancellation...
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Product
I didn't like
- Fraud rip-off cheat dishonest theft
My wife booked a flight for her sick parents to come and stay with us in the US and seek medical attention while in our home, instead going directly to the airline, she decided to use one travel, to book their flight, once the tickets were bought and the flight...
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I was quoted $400 on the onetravel.com site when I attempted to change my flight. I decided to go ahead and made the payment and they send me a bill for $543 in the email receipt which i thought maybe the fees were not part of the original price. The next day they...
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Georgia Gallarde
My name is Georgia Gallarde and I work for OneTravel. To look further into your concerns we will need some additional information such as your booking number. If you would lik...
Georgia Gallarde
My name is Georgia Gallarde and I am with OneTravel. If you would like us to look into your concerns please contact me at ggallarde@onetravel.com with your booking number.Than...
Product
OneTravel - The worst customer service!
It took four days to get to get my e mail corrected! Customer service is terrible. They will not try to help you change anything with your ticket unless they charge you very steep fees. The customer service speaks to you with no respect. I will only recommend to never use Onetravel.
Product
We booked our flights on Nov 11, 2017 with One Travel.com Our flight was from Ottawa to Australia We went through the agent who was very eager to help us only to find out that after paying $3,983.74 they debited our credit card for $200.00 for an agent fee. We also...
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Product
I didn't like
- Fraudulent
- I would rate them as scammers
- Terrible customer service
My husband and I are pissed! We booked our trip to Australia with One Travel in November 2017. An agent helped us book our flights and then charged us $200. for an agent fee. We purchased the Travel Protection Plan for $200. Our flight and to be changed because of a...
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Product
I only gave them one star because I could not give them negative stars. They are an unethical company that will take your money quickly and without issue without fully disclosing what exactly you might need to travel the path that they have set out before you. I travel...
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Similar to OneTravel
I booked travel for my daughter on specific dates. When she received her confirmations, the dates were different than what I believed I booked. When I contacted customer service, they said their search engine had changed my dates for a cheaper fare. When I explained...
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We would certainly be happy to look into your concerns but we will need some additional information such as the booking number you were given for the reservation