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1.3

Extremely sketchy company. Hidden $75 fee not clearly stated on the website when all major online travel sites allow FREE 24 hour cancellation as do all travel agencies. Absolutely will never use One Travel again. They use fraudulent practices and make cancellation extremely difficult: you must call, then receive a password by email, and finally give that password to the person.

Here is the email they send you only after you have called them.

This is not a confirmation that your ticket is refundable or will be refunded. After we've received your One Time Password (OTP), our team will review the policies of the airline and make a refund determination.

Dear --,

We've received your cancellation request for booking (#4873****).

Your cancellation is NOT COMPLETE. Before your cancellation can be processed, you must either:

โ€ขVisit Our Website: Our self-help tool will guide you through the cancellation process by using the link and one-time password provided below.

โ€ขCall Customer Care: A representative will ask you for a one-time password in order to complete your cancellation. Your one-time password is provided below. Call us at: Within U.S. 866.883.0908 toll free 24/7 Outside U.S. +1.702.650.5405

Once you've completed your cancellation, you will be eligible for a potential refund of $765.70, subject to validation and approval from the airline(s). You will receive a confirmation of the final amount within 24 hours . Please note, the original service fee remains non-refundable.

A $75.00 cancellation fee will be charged on the account you provided, once the cancellation is confirmed.

While we make every attempt to credit your refund to you as quickly as possible, in some cases it may take up to two billing cycles to reflect on your bank statement.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $75.

Preferred solution: Full refund.

OneTravel Cons: Fraud rip-off cheat dishonest theft.

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