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1.3 Based on 47 reviews
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    • Great web site 1
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    • Difficulty getting refund 8
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they said they were going to charge me 1474 for airline ticket , i saw my bank billed , 1518 so i told them to cancel they refunded less than 1400 canadian Basically I LOST 200 and they dont care wht you do , those agents who answer the phone they don’t speak English …. i am out of words now ...pissed and my vacation $ is lost BUNCH OF THIEVES ANYTHING TO DO WITH AMERICAN AIRLINES/ booking agents based in US AVOID THESE TYPE OF aGENTS TRUST U... Read more

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I wish I had read those reviews before rushing booking my flight through One Travel. I am in Kingston, Ontario, need to flight to Vancouver on Nov 9 for a conference. I looked for cheaper tickets and googled "cheap flight ticket". At first I went into a Canadian based website and found that the lowest price for a round trip was above $1,200 (CAD). I looked at another website, the tickets were prices in US dollar and the price exchanged in... Read more

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My husband and I have been waiting since August 2016 for a refund on a flight that was cancelled by the airlines. One travel has the money that the airline sent them, but all I get is a run around from One Travel. Will never use them again.

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Will never use this agency AGAIN! HORRIBLE SERVICE !customer service rep has no clue to whats goin on false advertising,hard time getting refund !!!!

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There is a category 4 storm hitting the bahamas and One travel has spent 90 minutes with me on the phone and basically keep telling me that they can't do anything and I have to call the airline. Then after the 90 minutes, the guy told me to quick talking in a loud voice to him - are you kidding. NEVER BUY FROM THIS COMPANY. The offered to change the date - are you kidding the poor islands are going to be destroyed. Everyone else della, grand... Read more

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Onetravel booking 137904** Onetravel charged me for 3 airplane tickets, but never actually purchased the tickets from the carrier. I found out about that when I called to confirm my flight 3 days before departure, and they put me through the hoops and many departments to resolve it. I was only able to get my money back after from Onetravel after calling my credit card company. OneTravel's apology for having me to rescehdule trip and to leave... Read more

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I had to book a plane ticket in a hurry. To go from Brazil to Spain for a wedding. I was traveling elsewhere the following day. OneTravel.com charged extra fees for each seat on their online options for the multi-city flight I booked. An extra US$110.00. The OneTravel website also flashed that there would be $50.00 of using a given code but only discounted $30.00. Sneaky business. I traveled and I did not have internet access but contacted them... Read more

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You guys suck i have been called u a lot but you dont answer my calls I wanted yo cancell my booking

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We recently traveled to Maui, HI with booking thru One Travel. We boarded in ORD with a 1h 26m layover in SFO. We had to transfer from United Airlines to Hawaiian Airlines. We were never informed that Hawaiian Airlines is in the International terminal. The plane was late getting into the gate and we had to search for an information booth to direct us to Hawaiian Airlines. The International terminal was quite a distance from the United... Read more

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I recently purchased a ticket on the one travel website. I went and booked the ticket because on the pricing and purchasing flow chart, it stated that there were no cancellation fees if you cancel within 24 hours. I called two min after I booked the flight and called to cancel but they said they would provide no refund. They stated that because my airline was a low cost airline service, the refund was not acceptable. No where on their... Read more

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