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1.3 Based on 44 reviews
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  • Customers like
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    • Difficulty getting refund 8
    • Dishonest 5
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Onetravel booking 137904** Onetravel charged me for 3 airplane tickets, but never actually purchased the tickets from the carrier. I found out about that when I called to confirm my flight 3 days before departure, and they put me through the hoops and many departments to resolve it. I was only able to get my money back after from Onetravel after calling my credit card company. OneTravel's apology for having me to rescehdule trip and to leave... Read more

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I had to book a plane ticket in a hurry. To go from Brazil to Spain for a wedding. I was traveling elsewhere the following day. OneTravel.com charged extra fees for each seat on their online options for the multi-city flight I booked. An extra US$110.00. The OneTravel website also flashed that there would be $50.00 of using a given code but only discounted $30.00. Sneaky business. I traveled and I did not have internet access but contacted them... Read more

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You guys suck i have been called u a lot but you dont answer my calls I wanted yo cancell my booking

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We recently traveled to Maui, HI with booking thru One Travel. We boarded in ORD with a 1h 26m layover in SFO. We had to transfer from United Airlines to Hawaiian Airlines. We were never informed that Hawaiian Airlines is in the International terminal. The plane was late getting into the gate and we had to search for an information booth to direct us to Hawaiian Airlines. The International terminal was quite a distance from the United... Read more

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I recently purchased a ticket on the one travel website. I went and booked the ticket because on the pricing and purchasing flow chart, it stated that there were no cancellation fees if you cancel within 24 hours. I called two min after I booked the flight and called to cancel but they said they would provide no refund. They stated that because my airline was a low cost airline service, the refund was not acceptable. No where on their... Read more

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This was my second chance with this site. They screwed up two years ago where I purchased tickets in coach and I requested business. Here we go again only this time they never sent me a confirmation so I rebooked directly with the airline who informed me I had seats. The problem was they booked three of us on one flight and my husband a week later! I don't get it. I am now fighting for a refund for a flight that is 6 weeks away. Even the... Read more

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We had a horrendous experience after making and paid for a booking on OneTravel's web site. It was atrocious in every respect: Heavily inflated costs, dealing with luggage issues - allowances and possible payments, choosing seats, customer service, opacity and uselessness of web site, many hours spent - you name it. Our reservation was for flights on Eurowings. If you happen to discover an itinerary through OneTravel, go directly to the... Read more

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They charged me $476 to make a change that I did not authorize. I contacted United Airlines directly and they charged me $326 for the same change. I called OneTravel customer service and advised them I would be complaining to BBB and Fed Trade Commission. OneTravel then kept me on hold for 25 minutes and finally told me I would not in fact be charged the $476 for the change they didn't make, but couldn't explain why I received an email from... Read more

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I made a big mistake by using this site to book my vacation trip. I choose a flight which this site displayed having only 1 connection with a short lay-over before reaching my destination. turned out the flight had 2 stops, and this "one-travel" aka cheapo-air didnot disclosed this information on the flight details. I received the information from the airline after I questioned myself of the long arrival time. I contacted 'one-travel" before 7... Read more

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Horrible experience. They make it seem like you will save money but they booked me through spirit airlines which is the worst airline on earth- their baggage fees are insane compared to every other airline. It ended up costing me$260 more than it would have if I had booked through an airline website or other reputable site. I called and requested a transfer to a different airline and was told my tickets were non-refundable and that the travel... Read more

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