Submit ›
  • Customers like
    • Cep full refund 257036211
    • Great web site1
  • Customers don't like
    • Difficulty getting refund4
    • Price fraud3
    • Trickery2

  • Jul 20
  • Travel Agencies
  • Perth, Western Australia
  • Onetravel Refund Policy
  • 7
  • REVIEW RATING 3/5

Have spent 7 months trying to get a 'promised' refund of hotel charges incurred due to OneTravel personnel telling me lies about not needing to collect/checkin luggage in middle of my multiple flights. Still haven't received refund. Emails/telephone calls x approx 50 - mostly unanswered or saying someone would contact me - but didn't. Quite incompetent/dishonest/untrustworthy/unprofessional etc. ... Read more

Was this review helpful? 0 0

  • Jul 16
  • Airlines
  • S, Sao Paulo
  • Onetravel Flight Booking
  • 11
  • REVIEW RATING 4/5

Purchased a flight from Rio de Janeiro (Brazil) to Santa Cruz (Bolivia). Unbeknownst to me there was a 1.5hr window between flights on two different airlines in an airport that closes international flight sharply at the one hr window. By the time I picked up my bag and ran to the correct terminal, I was already under the 1hr and was not allowed on the plane. I lost my connection due to One... Read more

Was this review helpful? 0 0

  • Jul 06
  • Airlines
  • Davenport, Iowa
  • Onetravel Flight Booking
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

DO NOT USE ONETRAVEL.COM YOU WILL NOT BE HAPPY AND YOUR TRIP WILL NOT GO AS PLANNED I can't get a hold of anyone at onetravel.com to either issue me a refund or let me change my dates. I put in the dates I wanted to fly and I should have known that something was up when the other filters I set (like departure time) continued to change without my permission. The flights they provided me with were... Read more

Was this review helpful? 0 0

  • Jun 26
  • Travel Agencies
  • Airline Tickets
  • 8
  • REVIEW RATING 4/5

compre un pasaje N.Y. Paris, N.Y el retorno pactado para el 9 de junio, desafortunadamente mi madre fallece el 6 de junio y tengo que viajar a Lima por este mismo motivo, pido por favor a ONE TRAVEL que me cambie mi ticket por defuncion, y aun *** la partida de defunción rehúsan cambiarme el ticket , me mandan de la agencia de viajes a la compañía aérea sin ningún tipo de empatía por la... Read more

Was this review helpful? 0 1

  • Jun 24
  • Travel Agencies
  • Moscow, Moscow
  • Flight Cancellation
  • 32
  • REVIEW RATING 4/5

I booked a ticket and have read that cancelation is for free. Than I changed my mind after 2 hours after I booked the ticket and canceled the flight, than I got a message that I had been charged for $29 for cancelation. It was some non refundable fees about which they did not notify me. DO NOT BELIEVE THAT IT'S FREE CANCELATION, THEY WILL MAKE MONEY ANYWAYS!I booked a ticket and have read that... Read more

Was this review helpful? 0 0

One travel air customer service is the WORST I havw EVER encountered!!!! Someone in their depatement changed my flight time and they wouldn't do anything about it!!! I set my flight for 5 a.m. and it was changed to 6 p.m. I was on the phone for over and hour and they were terribly rude to me. Add comment

  • Jun 01
  • Travel Agencies
  • Trip Cancellation Policy
  • 1
  • 1
  • 93
  • REVIEW RATING 5/5

What a scam!!! Beware of this TravelOne company!! Don’t touch them with a 10 foot pole!! The worst company I’ve ever dealt with!!!! I booked round trip flights with OneTravel and they offered me a trip cancellation policy which I purchased. A week before our intended departure my wife injured her back and was not able to travel. We have all the documentation to prove it. I had previously booked... Read more

Was this review helpful? 2 0

  • May 20
  • Travel Agencies
  • Riyadh, Ar Riyad
  • Flight Booking
  • 79
  • REVIEW RATING 3/5

I bought a ticket from Bahrain about 2.5 hours before a flight of MOMONDO, a good site. It hosts many low cost ticket sellers, one of them being ONETRAVEL. So I book the tickets (2 off) at $US1000 each - and I get a confirmation number and everything - but the card isn't charged. I'm about to fly, and I have no valid ticket. So anyway, I had to buy another ticket at the airport. 3 hours later, I... Read more

Was this review helpful? 0 0

Resolved

  • May 19
  • Travel Agencies
  • Royal Oak, Michigan
  • Flight Booking
  • 2
  • 2
  • 91
  • REVIEW RATING 5/5

Please avoid this company at all costs! Its is a scam! They simply buy tickets from the airlines, and charge fees for using their "service." I booked a flight with them, and quickly realized that there was a one letter typo. I called and they refused to fix this without a $25 fee. Later, I looked up the flight through the airline and found a fare $15 cheaper. When I checked my credit card... Read more

Was this review helpful? 0 0

  • May 06
  • Travel Agencies
  • Fountain Valley, California
  • Staff
  • 46
  • REVIEW RATING 4/5

i had worst experience in my life today with one travel no customer service no help no care they do not care about customer i had an issue i called i told them what happened they said they cannot help because they do not know what to do and they cloes the ohnoe w w w w w w w w w w w w w f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f ff f Read more

Was this review helpful? 0 0

Had an experience with OneTravel?

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to OneTravel. However, many companies do monitor reviews on our site.

 
×
You are reading about OneTravel.
Filing a new complaint about
×