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  • Customers like
    • Cep full refund 25703621 1
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    • Difficulty getting refund 7
    • Scam data on website 4
    • Price fraud 3

This is the worst travel agent I've ever experienced. After we had received our booking confirmation of flights from Rio to Buenos Aires, through Kayak.com, we arrived at the airport only to be told our reservation was not ticketed. When we scrambled on the phone to find out what happened, Onetravel said it was my fault as they couldn't Complete the verification process of my credit card in time.... Read more

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Beware of One Travel - Fares are posted today on my google page for $292.20 from DTW to PHX. Click on Book Now and they increase to $411.20. This happens every time I have ever tried to get their fares. They should be put out of business. Contact the Better Business Bureau to put this bait and switch company out of business. At this point, I do not want to deal with such a questionable... Read more

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I'm not satisfied with the return flight from San Jose Costa Rica...I had to sleep in Miami and i had to pay a 151$ room and the booking for the flight beetween Philadelphia 1:05pm and Ottawa 1:25pm was to short and i misted it! So i had to stay in Philadelphia AA had paid the hotel but i lost a day ! It is the first time that i take One travel and i'm realy desapointed specialy for the booking... Read more

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on recent trip with reservation made 4 months prior, i was informed 2 days before the trip that the last leg on flight to destination, and the first leg of return trip from destination had been cancelled due to airline bankruptcy. i was told there were no other flights available. i was told on phone that the charge for these 2 trips would be refunded. last minute reservations on a private carrier... Read more

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This was happened, I am disabled. I bought a ticket that cost me $562.09, 1 stop in Miami FL with assigned seat 4B and 7B to Destination to San Juan PR, in which for instant in the first flight 2059 to Miami FL. the American Airline Representative in the airport assigned me a 33C seat I didn't the change was made. Then from Miami FL to San Juan PR, FLIGHT 1570 also was change the assigned seat... Read more

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The flight I'd booked was canceled and I heard from the airline a long time before I did from One Travel. When I tried to reconcile the billing,my emails were ignored, my efforts to chat were cut off (after waiting for 15 minutes) and calling resulted in also being cut off. They are unreliable and there is no reason to use this agency. They also overbilled me but my credit card company will... Read more

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I recently made reservation with One Travel. Went through the process of picking the dates to leave and return. I double checked the dates for the flight before processing the payment on a credit card. After accepting the chosen dates and fee their system had switched the dates that I did not choose. I was forced to pay $100 extra for both ticket of something that was not in my control. They... Read more

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I would never book through onetravel again and I will write the same review when I can. They don't have good customer service , I was trying to cancel a reservation and they give you wrong information as in you have to pay a cancellation fee of $50 per passenger that is incorrect you call the direct airline you are flying with and cancel with them and whatever their policy is that's it. You... Read more

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We have purchase the airline ticket to fly from Kuala Lumpur to Geneva Switzerland. But we found the miss spell at 10days before the flight date, we are raising this issue many times to do the correction . The One Travel not allow me to do the miss spell correction and keep saying airline not allow to do so! Just wondering is that One Travel did abuse the term and condition? Is it right airline... Read more

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I have ALWAYS used one travel for flights. This is the fifth time I have had to refuse to listen to a person who absolutely does not understand the English language! If you are going to work in the U S, please learn how to speak! I am a loyal customer ( not anymore) who refuses to learn YOUR language. I got a much better deal on another site whose employee spoke perfect English. Hey, One... Read more

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