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1.3 Based on 43 reviews
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    • Difficulty getting refund 8
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Horrible experience. They make it seem like you will save money but they booked me through spirit airlines which is the worst airline on earth- their baggage fees are insane compared to every other airline. It ended up costing me$260 more than it would have if I had booked through an airline website or other reputable site. I called and requested a transfer to a different airline and was told my tickets were non-refundable and that the travel... Read more

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Terrible. I paid OneTravel for flight and carry on bags (Spirit Air) and when I tried to check in Spirit said I owed for the bags. After 20 calls to One Travel...being hung up on numerous times, etc they told me I was not charged that it was a pre authorization. I called my credit card company who confirmed it was a completed charge NOT and authorization so I called OneTravel again with no luck whatsoever. I ended up paying Spirit for the carry... Read more

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Purchased ticket. Tried contacting customer service with travel issue. The have extremely bad customer service, they do not mind yelling at the customer. Asked for the supervisor they rep was not willing to transfer to supervisor and never transferred me to a supervisor. Called back again and next customer service rep with exact same attitude. According to them it is always customer fault if they purchase the ticket online, and do not purchase... Read more

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Onetravel - Cheap Tickets - But if you need to cancel, even with Travel Insurance (which says Cancellation FREE + Refund - see screenshots) - you'll end up paying DOUBLE if not worst
1 of 6

DO NOT BUY THROUGH ONETRAVEL IF YOU KNOW YOU MIGHT NEED TO CANCEL YOUR TICKET. YOU'LL ENDUP PAYING DOUBLE IN THEIR HIDDEN FEES (BESIDES THE $200 PENALTY FEES). OneTravel are so unprofessional, and all they are looking for is to hide as much information as possible, yet, overcharge - which dont' make any sense. They are senseless, and without heart. I barely understand people who I talked to. They talk so fast, I couldn't understand what they... Read more

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Onetravel - “Not always affordable, but if you cancel - watch out (you'll get a Double random rate)!”
1 of 3

OneTravel are so unprofessional, and all they are looking for is to hide as much information as possible, yet, overcharge - which dont' make any sense. They are senseless, and without heart. I barely understand people who I talked to. They talk so fast, I couldn't understand what they say. I asked them to slow speak, with no availability. They hung up the phone on me, after I told them that I'll put the Air New Zealand on the phone. 3 Times they... Read more

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I booked a fly at onetravel 2 days ago before asking for put off my plane today due do unable to get paper done ontime. At 2 PM I called to change flight (which will be set on 11 pm tommorow) by using number in website. one man picked the phone and asked me to set up immediately an other flight (i confused because i still dont know when my paper is done), i must agreed but finally he asked me to pay more 200 USD (although in website they say... Read more

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This is the most incompetent group of people I have ever dealt with and will never be so *** as to book with them again. I booked a flight in May, 2016; called today, July 9, 2016 to confirm the times, etc., and waited 30 minutes to reach a non-English speaker who did not listen to what I needed or wanted. Now I understand why there are so many complaints on the web about this group. Do not, I repeat, DO NOT BOOK with this incompetent company... Read more

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It's *** of an experience. I booked 2 tickets, dad n mom. I had to make changes, they put a Note on my file that No More Change, which is ridiculous. later my dad decided to go back earlier than the Set date. I called and they changed for both my dad n mom. I came to know only when I saw email with 2 charges for mom n dad. then there was a quite bit of story. You hold forever to speak to cust service n they can't help u ..u ask for manager ..u... Read more

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We purchase plain tickets to Bahamas for our anniversary and had an emergency so had to cancel/reschedule it. Call OneTravel and explain everything whats going on, they said it'll be $200 penalty for (me & my wife)... so we originally paid $1400 and now we'll have $1200 credit when we ready to purchase another tickets... We tried to book a flight and found for $900 on OneTravel site, so we call to book it and they say there is a mistake it can't... Read more

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My first complaint is that you use people people from India for customer service agents who can barely be understood and sound like robots. They spoke in a monotone and you could tell that they didn't give a *** about customers from the very beginning. I was buying the insurance because there is a 100% cancellation fee. So when I go to cancel my flight because my boyfriend and I broke up, when I called, they said that I would only get a refund... Read more

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