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  • Customers like
    • Great web site1
    • Cep full refund 257036211
  • Customers don't like
    • Difficulty getting refund2
    • Price fraud2
    • Delivery failure1

  • 2 days ago
  • Travel Agencies
  • Riyadh, Ar Riyad
  • Flight Booking
  • 16
  • REVIEW RATING 3/5

I bought a ticket from Bahrain about 2.5 hours before a flight of MOMONDO, a good site. It hosts many low cost ticket sellers, one of them being ONETRAVEL. So I book the tickets (2 off) at $US1000 each - and I get a confirmation number and everything - but the card isn't charged. I'm about to fly, and I have no valid ticket. So anyway, I had to buy another ticket at the airport. 3 hours later, I... Read more

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Resolved

  • 2 days ago
  • Travel Agencies
  • Royal Oak, Michigan
  • Flight Booking
  • 2
  • 2
  • 22
  • REVIEW RATING 5/5

Please avoid this company at all costs! Its is a scam! They simply buy tickets from the airlines, and charge fees for using their "service." I booked a flight with them, and quickly realized that there was a one letter typo. I called and they refused to fix this without a $25 fee. Later, I looked up the flight through the airline and found a fare $15 cheaper. When I checked my credit card... Read more

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  • May 06
  • Travel Agencies
  • Fountain Valley, California
  • Staff
  • 29
  • REVIEW RATING 4/5

i had worst experience in my life today with one travel no customer service no help no care they do not care about customer i had an issue i called i told them what happened they said they cannot help because they do not know what to do and they cloes the ohnoe w w w w w w w w w w w w w f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f f ff f Read more

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  • Apr 10
  • Travel Agencies
  • Fredericton, New Brunswick
  • Refund Policy
  • 27
  • REVIEW RATING 5/5

Compassion Exception Policy (CEP) I have meet criteria for full refund still I am exhausted being swapped back and forward between travel agency and airline for this refund 1) I HAVE SEND YOU DISABILITY PROOF 2) I ALREADY SEND YOU WHAT I HAVE BY NOW REGARDING DEATH OF MY MY BROTHER. I GOT ADDITIONAL DEATH IN FAMILY FROM SAME REGION. YOU WILL HAVE MULTIPLE CERTIFIED DEATH ANNOUNCEMENTS IN A FEW... Read more

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  • Apr 06
  • Travel Agencies
  • Flight Booking
  • 93
  • REVIEW RATING 4/5

OneTravel's "fraud prevention department" emailed me asking to call and verify my identity for them, which I attempted to do. After about ten calls the first evening (and being hung up on several times), and being assured the matter was resolved, I went to the airport the next morning to check into my flight, only to be told by the check-in agent that I had a booking number submitted but that no... Read more

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  • Mar 31
  • Travel Agencies
  • Portland, Oregon
  • Seat Assignment
  • 1
  • 1
  • 69
  • REVIEW RATING 4/5

I called OneTravel on March 3rd and March 31(today) for requesting seat assignment to change. When I booked on your website, there are no way to select my seats without being charged extra. The result was that my seats were selected automatically and totally separated from my child. When I called One Travel, the operators told me that my seats at AirCanada cannot be confirmed(I was told on the... Read more

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  • Mar 24
  • Travel Agencies
  • Airline Tickets
  • 65
  • REVIEW RATING 3/5

Booked using this one travel two months ago after a wait for six years to visit my family, now it's been 9 days still waiting for my ticket to be use on March 27 2015. Spend calling them everyday but they keep telling that the airlines still working on your ticket. Tickets are available to be purchase I am supposed to believe that if the ticket will not be issue its the airlines fault. Stay away... Read more

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  • Mar 24
  • Travel Agencies
  • Mansfield, Texas
  • Airline Tickets
  • 38
  • REVIEW RATING 4/5

On this date, 03/23/2015, I selected website: http://flights-results.liligo.com/air/SearchFlights.jsp. There was/is an advertisement for "onetravel.com (4.5 stars) $434 DAL to BIL RoundTrip, Dallas to Billings Cheap Flights. Book Online & Save with Promo Code" Each time that I selected that option, I was asked for travel information, and when flight information came up, none of it matched... Read more

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  • Mar 23
  • Airlines
  • Orlando, Florida
  • Airline Tickets
  • 53
  • REVIEW RATING 4/5

I watched ticket prices for weeks and when I felt it was good I tried to book two tickets. Everything seemed to go very well, until I hit the "book" button. Suddenly they the website told me that my ticket price had gone up - by $100 per ticket. If I wanted I could go ahead and still book it at the increased price - well, I did not. I went back to the search page and tried again - same price was... Read more

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  • Mar 22
  • Travel Agencies
  • Airline Tickets
  • 149
  • REVIEW RATING 4/5

Web site said "Act fast: Only 3 tickets left at this price". I didn't believe and didn't care... I still bought two tickets for $631 each. Out of curiosity, I come in next day and, indeed, the price is $651 now! BUT when I find this same ticket from ANOTHER COMPUTER it still says $631. This is how onetravel lies to you, beware! (I guess it memorized my last the browser I used for purchase and now... Read more

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