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  • Customers like
    • Great web site 1
    • I like nothing 1
    • This company and responsible 1
  • Customers don't like
    • Difficulty getting refund 7
    • Price fraud 5
    • Scam data on website 4

I booked a flight and was quoted a price which I accepted. I then changed the departure date and was told that it would be an additional $22 which I agreed to. However, when I checked my online bank statement, there were two additional separate charges. I tried calling customer support and was told that they would connect me to billing. The call was disconnected. I tried again and asked for a number for the billing department and was... Read more

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PLEASE---PLEASE HELP ME!!!!!!!!!!!!!!!!!!!!! I made my car reservation from your website & paid from your website along with, & at the same time as my flight reservations. I just got off the phone with Advantage & was told very clearly that their office in RSW will be closed both when I arrive on 5/11 & when I leave on 5/25. I NEED A CAR WHEN I ARRIVE RSW 5/11/16 AT 11PM---& I NEED TO TURN IT IN AT 3AM 5/25 WHEN I LEAVE. ADVANTAGE HAS JUST... Read more

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Last sunday I bought a plane ticket round trip Lima-Miami-Lima per $ 602.70 and yesterday I canceled it, because they did not give me a right information about stops between the origen and destination place. They offered me return my money back in 15 days, but is the case than today this company double me over $ 574.70 I am frustrated and very upset with this behavior. Be careful future buyers. William Lopez Vega Read more

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Onetravel - Review in Travel Agencies category from Singapore, Singapore
1 of 3

Think twice b4 booking. I had my bookings confirmed.. With airlines booking number. But the next morning when I woke up..I was greeted with an email saying that the Airline did not confirm my order and asked me to choose a much more expensive deal or cancel the booking. Then I called the Airline to check if my bookings was made..Korean Airlines confirmed that there was such booking n they will reserve my booking till 26th April if Onetravel.com... Read more

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They fraudulently charge your credit card and then when you dispute, they give you non functioning "customer billing" numbers. They only have a shell company in the USA, but operate from India. Making it very very difficult to get any traction or refunds. Research them. There is MUCH about them on the internet. They have been ripping people off over and over. I am filing with the BBB of Nevada. They operate an office there as 1050 E. Flamingo... Read more

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It's been a month now of trying to get the double charges off my credit card from ONETRAVEL.COM. 2 tickets with a comfort seat upgrade on United from NOLA to Denver should've been about 700$. I was charged $$$$1644.00 They don't respond to calls or emails. I got one woman on the phone 2 weeks ago, that said shed investigate and call me back. NOTHING! you can barely understand the peopkle that answer the phones since they are all in India and... Read more

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I am writing this review so that people can avoid experiences like I had. First of all, One travel has one of the worst customer service.The airline has changed my flight so I was eligible for the refund. I tried to cancel the flight and get a refund. I made numerous phone calls but customer service representatives say different things each time. Good luck when you buy a ticket. If there's any adjustment (not even from you), you won't get a... Read more

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Booking No. 31479251 To celebrate our first year in retirement, my wife and I decided to take a dream vacation to Margarita Island in Venezuela. This vacation turned out to be our worst nightmare ever .We were stranded ,at airports in Venezuela, for almost 3 days because One Travel, the travel agency(Agency) whom we purchased our tickets from, failed to notify us of an airport change made by the Airline ,Dynamic Airways(Airline) . Our initial... Read more

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The company that manages OneTravel is WK Travel Inc., Las Vegas, NV. So please be my guest and file your complaints with the BBB. Maybe that will do some good. There are so many complaints out there from consumers from several websites. Everyone needs to just make a complaint to the BBB to hopefully solve so many issues with this business. I am surprised that OneTravel is still in business as many complaints as there are out there. ... Read more

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3 years ago, One Travel seriously screwed up a trip that my boyfriend and I were taking, so I swore never again. Well after looking at prices for an upcoming trip to show my college bound daughter UC Boulder, CO, I decided to give One Travel another chance. Holy ***!!!! They not only screwed up one thing, they screwed up EVERYTHING! They didn't even have my name on the booking, but my 18 year old daughter twice. They had not reserved our seats,... Read more

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