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  • Customers like
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    • Difficulty getting refund4
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  • From mobile
  • OneTravel
  • 15 hours ago
  • by anonymous
  • #689936

I am pissed my flights I booked charged me 1401 and deductible out my account nearly 2000 grand and all the number on the email dont work Add comment

  • Aug 10
  • Travel Agencies
  • Red Hill, South Carolina
  • 20
  • REVIEW RATING 3/5

Scam at it's best!!!! This company hires a lot of people who barely understand English, l was charged twice $637.00 instead of only once. Please read the fine print on their refund policy of only 12 hrs. as your credit card company cannot help you. Do not give any credit info on the phone if you are lucky enough to speak to someone who speaks English they will attack your account without your... Read more

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  • Aug 10
  • Travel Agencies
  • Saint John, New Brunswick
  • Onetravel Flight Booking
  • 18
  • REVIEW RATING 4/5

Booked flights with one travel at a set price. Got confirmation emails. Checked the airline website and confirmed my reservation. Got a call 2 hours later saying the price went up $400 and they wont honor the confirmed price and i was told i had to pay the difference. They said my payment was declined. I called my credit card company and they said it was not declined one travel must be mistaken,... Read more

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  • Jul 20
  • Travel Agencies
  • Perth, Western Australia
  • Onetravel Refund Policy
  • 20
  • REVIEW RATING 3/5

Have spent 7 months trying to get a 'promised' refund of hotel charges incurred due to OneTravel personnel telling me lies about not needing to collect/checkin luggage in middle of my multiple flights. Still haven't received refund. Emails/telephone calls x approx 50 - mostly unanswered or saying someone would contact me - but didn't. Quite incompetent/dishonest/untrustworthy/unprofessional etc. ... Read more

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  • Jul 16
  • Airlines
  • S, Sao Paulo
  • Onetravel Flight Booking
  • 23
  • REVIEW RATING 4/5

Purchased a flight from Rio de Janeiro (Brazil) to Santa Cruz (Bolivia). Unbeknownst to me there was a 1.5hr window between flights on two different airlines in an airport that closes international flight sharply at the one hr window. By the time I picked up my bag and ran to the correct terminal, I was already under the 1hr and was not allowed on the plane. I lost my connection due to One... Read more

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  • Jul 06
  • Airlines
  • Davenport, Iowa
  • Onetravel Flight Booking
  • 1
  • 1
  • 49
  • REVIEW RATING 4/5

DO NOT USE ONETRAVEL.COM YOU WILL NOT BE HAPPY AND YOUR TRIP WILL NOT GO AS PLANNED I can't get a hold of anyone at onetravel.com to either issue me a refund or let me change my dates. I put in the dates I wanted to fly and I should have known that something was up when the other filters I set (like departure time) continued to change without my permission. The flights they provided me with were... Read more

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  • Jun 26
  • Travel Agencies
  • Airline Tickets
  • 10
  • REVIEW RATING 4/5

compre un pasaje N.Y. Paris, N.Y el retorno pactado para el 9 de junio, desafortunadamente mi madre fallece el 6 de junio y tengo que viajar a Lima por este mismo motivo, pido por favor a ONE TRAVEL que me cambie mi ticket por defuncion, y aun *** la partida de defunción rehúsan cambiarme el ticket , me mandan de la agencia de viajes a la compañía aérea sin ningún tipo de empatía por la... Read more

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  • Jun 24
  • Travel Agencies
  • Moscow, Moscow
  • Flight Cancellation
  • 41
  • REVIEW RATING 4/5

I booked a ticket and have read that cancelation is for free. Than I changed my mind after 2 hours after I booked the ticket and canceled the flight, than I got a message that I had been charged for $29 for cancelation. It was some non refundable fees about which they did not notify me. DO NOT BELIEVE THAT IT'S FREE CANCELATION, THEY WILL MAKE MONEY ANYWAYS!I booked a ticket and have read that... Read more

Was this review helpful? 0 0

One travel air customer service is the WORST I havw EVER encountered!!!! Someone in their depatement changed my flight time and they wouldn't do anything about it!!! I set my flight for 5 a.m. and it was changed to 6 p.m. I was on the phone for over and hour and they were terribly rude to me. Add comment

  • Jun 01
  • Travel Agencies
  • Trip Cancellation Policy
  • 1
  • 1
  • 113
  • REVIEW RATING 5/5

What a scam!!! Beware of this TravelOne company!! Don’t touch them with a 10 foot pole!! The worst company I’ve ever dealt with!!!! I booked round trip flights with OneTravel and they offered me a trip cancellation policy which I purchased. A week before our intended departure my wife injured her back and was not able to travel. We have all the documentation to prove it. I had previously booked... Read more

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